Terms & Conditions

Welcome to Runway Hair Studio Inc. Please review the following policies carefully before placing your order. By placing your order, you acknowledge and agree to our Terms & Conditions.

1. Order Processing and Preorders

Please allow 3–7 business days for processing and inspection of all orders. Processing times may vary depending on holidays, weekends, or high-volume periods.

Certain lengths and styles may require preordering, which can result in extended wait times. We appreciate your patience and understanding as we work to fulfill your custom hair needs with care and precision.

2. Shipping Policy

Once your order has been shipped, you will receive tracking information via email.
Please note the following:

  • We are not responsible for shipping delays or lost packages once the carrier has marked the item as delivered.

  • Customers should ensure that shipping information is accurate to avoid delivery issues.

Missed Deliveries & Carrier Holds
If a delivery attempt is made and the customer is unavailable, the carrier may redirect the package to a pickup location or hold facility. It is the customer’s responsibility to retrieve the package within the carrier’s specified timeframe.

Failure to collect the package may result in the shipment being returned to sender. In such cases, the order remains non-refundable. Any reshipment will require an additional shipping fee paid by the customer.

Packages Returned to Sender

Failure to collect or receive a package within the carrier's specified timeframe may result in the package being returned to the sender.

If a package is returned to the sender because the customer failed to receive or retrieve it within the carrier's specified timeframe, the order remains non-refundable.

If the customer requests to have the returned package shipped again, the customer will be responsible for any additional shipping and handling fees before the package can be reshipped.

Runway Hair Studio Inc. is not responsible for delays, additional shipping costs, or carrier actions resulting from a customer's failure to receive or retrieve a package within the carrier's specified timeframe.

3. Hair Hold Timeframe & Payment Policy

To ensure fairness and consistency for all clients, please review our hair hold and payment terms below.

Hair Hold Timeframe

  • Hair will only be held for a maximum of 6 months.

  • If payment is not received within that time, the hair will be released and made available to other clients.

  • If the hair was provided by the customer (e.g., you dropped off your own bundles or wig for customization), it will be disposed of after 6 months if payment is not received.

Payment Terms

  • Full payment is required to secure any hair or custom order.

  • Orders will only be processed after payment is received.

  • No holds will be made without payment.

  • All sales are final. No refunds or exchanges.

4. No Refund Policy

We appreciate your interest in our premium wigs and hair products. Please be advised that Runway Hair Studio Inc. maintains a strict no-refund policy.

Policy Details

  • All sales are final. No refunds or exchanges are provided on wig purchases.
  • Due to the personal nature of wigs and hair products, we do not accept returns or provide refunds for purchased wig units.
  • Customers are encouraged to carefully review product descriptions, sizing details, measurements, specifications, photos, and other available information before placing an order.
  • Failure to receive, accept, or pick up a package does not qualify the order for a refund.
  • If a package is returned to the sender because the customer failed to retrieve it within the carrier's specified timeframe, the order remains non-refundable.
  • If a returned package is requested to be shipped again, the customer is responsible for any additional shipping and handling fees.
  • Runway Hair Studio Inc. is not responsible for additional shipping costs, delays, or carrier actions resulting from a customer's failure to receive or retrieve a package.

Customer Responsibility After Shipment

Once an order has been shipped and the tracking information has been provided, the customer is responsible for monitoring the shipment and following the carrier's delivery or pickup instructions.

If the package is held at a UPS Access Point or another carrier pickup location, the customer must pick up the package before the carrier's stated deadline.

Runway Hair Studio Inc. may send courtesy reminders regarding packages awaiting pickup. However, these reminders are provided as a courtesy and do not transfer responsibility for the shipment from the customer to Runway Hair Studio Inc.

If the customer does not pick up the package before the carrier's deadline and the package is returned to the sender, the order remains non-refundable.

5. Damaged or Defective Items

In the rare event you receive a damaged or defective wig, please:

  • Contact us within 7 days of receiving your order at runwayhairstudioinc@gmail.com

  • Include photos and a description of the issue

  • We will review your claim and provide instructions for return if applicable

Note: We do not offer refunds, but will provide a replacement if your return is approved.

6. Cancellation Policy

Once an order is placed on our website, it cannot be canceled or refunded.
Please double-check all details before completing your purchase.

7. Contact Information

For customer service inquiries, please contact us at:
📧 runwayhairstudioinc@gmail.com